Common questions about shared cPanel licenses, CloudLinux, LiteSpeed, DirectAdmin, Plesk, and WHM addons — installs, IP changes, updates, payments, and refunds.
Frequently Asked Questions
Straight answers before you order
How fast is activation after payment?
Licenses normally activate automatically right after payment clears. You can then copy the install command from the client area and run it on the server.
How do I install the license?
Open the client area service, copy the one-line install command, and run it as root over SSH. Most servers finish in under a minute. If you prefer, request free install help via ticket.
Why is pricing lower than retail?
These are shared licenses: one retail entitlement is used across multiple servers through our system. You still get the product features on your server; the monthly price is lower than buying retail directly.
Is this an official retail license from the vendor?
No. LicenseBoy sells shared licenses: a retail entitlement is used across multiple servers through our licensing system. That is why monthly pricing is lower than buying retail directly.
Can I change the server IP?
Yes, within policy — typically up to 3 free IP changes. Update the IP in the client area, then rerun the install command on the new IP.
Are shared licenses safe for my server?
The installer updates license-related components only. It does not wipe accounts, databases, or websites. If activation fails, stop and open a ticket before making more changes.
Can I change hostname, nameservers, or other settings?
Yes. Hostname, nameservers, DNS, and normal server configuration are unrestricted. Keep the licensed IP correct if the machine moves.
Can I update the software to the latest version?
Yes. Use the product’s normal updater (WHM upcp, LiteSpeed, DirectAdmin, etc.). After major upgrades, rerun our install command if the license check fails.
Do I need to reinstall after a reboot?
No. After the first successful install, the service should survive reboots. After an IP change or OS migration, rerun the install command.
What happens if my invoice is overdue?
Unpaid services can suspend. Renew in the client area to restore licensing, then verify the license check on the server.
Which operating systems are supported?
Common hosting distros used with these panels — for example AlmaLinux, Rocky Linux, CloudLinux OS, and other versions the upstream product supports. Match your panel’s OS requirements.
What payment methods do you accept?
Checkout options are listed in the client area cart (cards and other methods enabled on the store). Complete payment there to activate the license.
What is the refund policy?
7-day money-back when we cannot resolve a verified license problem. Server misconfiguration, unrelated outages, or abuse are not covered.
How do I get support?
Email [email protected], WhatsApp/Telegram +1 (323) 389-7751, or open a ticket in the client area. Include your service ID and server IP.
How do I order?
Pick a plan on this page (or in the client area store), checkout, wait for automatic activation, then run the install command from your service page.