Support by ticket

Orders, installs, IP changes, renewals, reseller credit, and management

LicenseBoy support runs through the client area — not a public phone line or walk-in address. After you order a shared license, reseller credit, or server management plan, open a ticket with your server details and we handle activation, installs, and follow-ups there.

  • 100% genuine shared licenses with official vendor updates
  • Instant delivery and automatic activation after payment
  • Most tickets answered within about 2 hours; deeper cases up to 24 hours

Open a support ticketClient area login

What we can help with

Shared licenses, reseller program, and management

Shared licenses

cPanel, DirectAdmin, Plesk, CloudLinux, LiteSpeed, Virtualizor, and addons such as Imunify360, JetBackup, Softaculous, KernelCare, and more — installs, IP changes, and renewals.

Browse licenses

Reseller program

Prepaid credit for fleets of shared licenses at reseller discounts. Same activation flow and ticket support as single seats.

Reseller plans

Server management

Monthly admin seats and one-time Server Config Gold hardening for Linux hosting stacks we run every day.

Management plans

What to include in your ticket

So we can help on the first reply

  1. Product or service — e.g. shared cPanel license, reseller credit, or Management Pro.
  2. Server IP and OS/panel if relevant (AlmaLinux, CloudLinux, cPanel, DirectAdmin, Plesk, etc.).
  3. Access — root/sudo or a temporary key when we need to install or troubleshoot on the server.
  4. What you need — new install, IP change, renewal question, billing, or management task list.

Before you write

Billing rules and getting started

Billing, refunds, and license rules are covered in our Terms and Conditions. For order questions before you have an account, create one in the client area, place the order, then open a ticket — that keeps invoice and server details in one place.