Last updated: August 9, 2026
These Terms & Conditions apply to LicenseBoy shared licenses, renewals, the reseller program, server management services, and related support. By ordering or using a LicenseBoy service, you agree to these terms.
1. Changes to these terms
We may update these terms at any time. Continued use of LicenseBoy after a change means you accept the updated terms. The “Last updated” date on this page is the effective date of the current version.
2. Shared licenses
LicenseBoy provides shared licenses: multiple verified users share the cost of one genuine, official vendor license. You receive the same software features and official vendor updates as a direct / retail license for supported products — at a lower monthly price.
- Licenses are not cracked, nulled, pirated, or incomplete software builds.
- Delivery is typically instant after payment, with automatic activation and a documented one-command install.
- A LicenseBoy license is a LicenseBoy service. You must not present it to customers or third parties as a license purchased directly from the original vendor (for example cPanel, LiteSpeed, CloudLinux, Plesk, or other publishers).
- Supported products include control-panel and stack licenses (such as cPanel, DirectAdmin, Plesk, CloudLinux, LiteSpeed, Virtualizor) and addons (such as Imunify360, JetBackup, Softaculous, KernelCare, CXS, OSM, SitePad, WHMReseller, CPNginx), as listed on licenseboy.com.
3. Reseller program
Reseller packages provide prepaid credit for shared licenses at tier discounts for fleets and providers who need volume seats. Reseller customers must follow the same service rules as single-seat customers, including the prohibition on marketing LicenseBoy licenses as original vendor licenses bought directly from the publisher.
Credit, discounts, and package details are as shown at checkout for the Silver, Gold, and Titanium (or successor) plans. Unused credit handling follows the product description and invoice terms at the time of purchase.
4. Server management
Management plans (including Management Pro, Management Senior, and Server Config Gold) are optional admin services for Linux hosting servers. Scope is as described on the Server management page: hardening, tuning, backups configuration, panel-related ops, and ticket-driven changes within the plan’s time budget.
- Malware cleaning and full infected-site scrubbing are outside these plans unless we explicitly agree otherwise in writing.
- You remain responsible for keeping valid access credentials, backups of your data, and compliance with your upstream host and applicable law.
5. Support
License and service support covers installation, activation, IP changes, renewals, and other licensing or management issues for active LicenseBoy services.
- Support is provided through the client area ticket system (not a public phone or street address).
- Most tickets are answered within about 2 hours during normal coverage.
- Issues that need deeper investigation may take up to 24 hours.
6. License files and abuse
Do not modify, reverse engineer, debug, patch, redistribute, or interfere with LicenseBoy license files, installers, or activation components. Attempts to tamper with the licensing system may result in immediate suspension or permanent blocking of the affected license(s), without reinstatement.
7. Refunds
If we cannot resolve a verified license or service issue, you may request a refund within 7 days of purchase.
- Setup / activation fees are non-refundable and may be deducted from any refunded amount.
- “Changed my mind” after a successful install is not treated the same as a verified license failure.
- No refunds are issued after the license or prepaid service has been used for more than 30 days.
- Reseller credit and management time already consumed are accounted for when assessing any refund.
8. Renewals and overdue invoices
- Keep invoices paid on time so the license or service remains active.
- If an invoice is overdue, licensing or managed service can stop until the account is current. After payment, reinstall or reactivate if needed.
- Late renewals paid within 7 days of the due date restart from the payment date for the renewal period.
- If a license is not renewed for 2 months, it may be removed entirely and will need a new order to restore service.
9. Continuity of the license system
LicenseBoy uses professionally maintained licensing methods. If one delivery method becomes unavailable, we replace it with another so active customers can keep running supported software with minimal interruption.
10. Account and acceptable use
You must provide accurate account and billing information. You may not use LicenseBoy services for unlawful activity, to attack other systems, or to distribute malware. We may suspend or terminate service for abuse, non-payment, or material breach of these terms.
11. Contact
For billing, licenses, reseller credit, or management help, open a ticket in the client area. More detail is on our Contact page.